BACK inContact Directors Barry Kemp and Andrew Charlton are set to expand their growing interests in the UK credit market with the signing of a major joint venture agreement with one of the world’s leading players in outsourcing in the credit industry.
South Africa’s Daly Credit Corporation (DCC) are one of the most advanced providers in Call Centre’s specialising in the credit industry, representing many major banks and financial institutions.
Exchange Visits
Following recent exchange visits to the UK and South Africa by the BACK management team and DCC directors Bill Daly and Andy McNabb, BACK inContact and DCC have signed an agreement which will see BACK inContact exclusively represent DCC in the European Union and the Middle East, offering low cost call centre facilities to companies of all sizes on flexible easy in easy out terms, as well as supporting the existing BACK inContact low cost legal collections service with low cost collections calls.
Following on from a series of meetings with DCC at the world Call Centre Expo in Birmingham in October last year, BACK inContact selected DCC as their preferred partners and Charlton commented “We were delighted with DCC’s abilities and team and also thrilled to see the level of support offered to us by the Kwa-Zulu Natal (KZN) Government and the City of Durban, where we hope to help create a number of jobs, as well as here in the North East of England.”
Flying High
To celebrate their new venture and the new investment by BACK in South Africa, the City Manager in Durban placed a helicopter at the disposal of the BACK management team to help them see the region they have partnered with and their new call centre facility as well as the site of DCC’s next call centre which DCC hope to open in the fourth quarter of 2007 with an extra 550 seats.
£1 Million Business
DCC partner Bill Daly said “We couldn’t have found a better team to help us grow our international business. Our ethos of low cost highly effective and efficient collections is matched by BACK and with Barry’s technical expertise and Andrew’s sector knowledge, they have over 25 years track record in the business. We expect the European and Middle Eastern business to represent around £1 million of our total turnover within the next 2 years and continue to grow.”
McNabb also added “In a global credit economy, we and BACK recognise that providing clients with top class customer service at a low cost is paramount to success and its great to see the best in the UK teaming up with the best in South Africa.
We we’re especially impressed with the quality of staff available in the North East of England and look forward to building on our relationship.” Barry Kemp said “KZN has many similarities with the North East of England and has a wealth of opportunities as well as a low cost base and a highly talented pool of skilled workers who will perfectly complement our UK and Ireland team in keeping cost down for our customers.”
